Ways you can protect your privacy
Don’t show your ID, such as a passport, driver’s license, ID card, or other government-issued ID.
Never share credit card, bank/checking accounts, insurance or other financial information.
Do not share personal email addresses.
Do not share your social insurance number or other government identification numbers.
Do not share information about your medicines or health conditions.
Information we collect
This software will invite you to provide your name, phone number, or other contact information in the form of registration, online survey or other online forms. We will also ask about your vision. We may ask you for other information in the future. But if we ask, we will definitely get your consent, and you must know that you have filled in the information.
We will also collect and store data that can be used to improve your experience using this application. The following paragraphs will explain the information we collect in detail, but the information we collect will depend on your use of this application or visit to our website.
(A) Equipment and business data. Our server automatically recognizes and stores your domain name, IP address, and the name, category, operating system, unique identifier and region of your device. This application can also collect anonymous data traffic, for example, at any time using the location of Krypton Help, but this is not to identify you personally, which helps us improve our business and serve you better.
(B) Cookies and other similar technologies. Sometimes, we can use the standard cookie features, pixels, or web beacons of the main browser application to enable us to store a small piece of data on a computer, mobile device, or wearable device to access our services. We can also use similar technologies when you use our apps. We have not set any personally identifiable information in the cookies.
These technologies help us understand which areas of our services are useful and which areas need improvement. You can choose whether to accept cookies and other web technologies by changing the settings on your browser. However, if you choose to disable these features, it will reduce the content of the services we can provide, and some features may not work as expected
(C) Log file
When you visit our service, we can automatically record certain log file information, including your request, browser type (when you visit our website), referring/exit pages and URLs, number of clicks and how you interact with the service, The domain name, the landing page, and the links on the viewed page interact. Other such information. We can also send similar information via email, which we send to you to help us keep track of which emails are opened and which links are clicked. The information we collect helps us better and more accurately understand how our services are used and how we can improve them.
(D) Metadata. Metadata is usually technical data associated with user content. For example, metadata can describe how, when, and by whom a piece of user content was collected, how the content was formatted, and where the content was created.
(E) Analyze the data. We can use third-party analysis tools to help us measure service traffic and usage trends. These tools collect your device information or information sent by our services to help us improve our services.
How we use this information
The following are how we use and share or not share the different types of information we collect.
Personal information. Personal information refers to information related to an identified or identifiable natural person, that is, information that directly or indirectly identifies you. Without permission, we will not share your personal information with any third party.
The following is our use of your personal information under this policy.
We may use your personal information to verify your identity, check your eligibility, or follow up service-related activities. We can also use your contact information to stay in touch, send real-time communications, notify you of any changes to the service, or send you more information about our apps.
If we use a third party to help us provide our services, our first choice is not to provide any personal information to the third party. However, if a third party needs to access your personal information to help us provide services, we will share the information with the third party with your consent and will not allow them to use it for other purposes.
We can share your contact information with non-profit organizations, and these organizations can use this information to contact you or let you know about the services they provide.
Access and delete your information
If you want to review or request to change the information we have collected about you, please contact us at [email protected]. If we cannot meet your needs, you can ask us to delete all your information in the system.
This application has adopted a series of security measures to prevent the discarding, misuse and modification of data. But we cannot guarantee that we have absolute ability to avoid the loss and misuse of these data.
Areas beyond our control
There are some parts, this application does not control or cannot control the transmission of information
(A) Open forum. This application can include interactive forums such as message boards and chat rooms. Please remember that any information disclosed in these areas is public information, and you should exercise caution when deciding to disclose personal information.
How to contact us
If you have any questions about this policy, or if you want us to delete your account information, please feel free to contact us. [email protected]
Updates and changes.
We will upgrade and change this policy. If our upgrade has some impact on your use of this application, we will notify you on the corresponding interface, and then you can choose to agree to or stop using the krypton help. Some upgrades that do not affect your data and usage methods may not be notified. We ask you to check this policy from time to time to ensure that you continue to agree to all the terms of the policy and continue to use this application.